2011 Conference Videos: Assessing Performance in a Low Feedback Environment
In the private sector, winners are determined by profits and by the ability to please customers. In democratic governments, winners are determined by votes. At least in principle, in both of these cases, customers and voters have the ultimate power. In the context of international development, the process is not as straight-forward.
There is a split between the people who pay for the services (have power), and the people who are meant to benefit from them. In this context, where end beneficiaries don't have power, performance is especially difficult to assess, and we are often surprised by who ends up as winners and losers.